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Metro Health

About Metro Health

Quality & Patient Safety

Metro Health’s Quality Improvement and Patient Safety Program provides an internal system for the development, implementation, and maintenance of an effective and ongoing mechanism for the identification of opportunities for improvement to achieve safe, quality health care and support services with excellent outcomes through the use of continuous improvement principles.

Metro Health’s Quality Improvement and Patient Safety Program focuses on three priorities: clinical excellence, patient safety, and service excellence. Specific projects under these three categories are outlined below:

Clinical Excellence
Acute myocardial infarction (heart attack)
Congestive heart failure
Surgical services
Intensive care
Infection control
Stroke care
Joint replacement
Cardiovascular services
Diabetes care
Patient Safety
Culture of safety
Non-punitive reporting
National Patient Safety Goals
National Quality Forum’s Safe Practices
5 Million Lives Campaign
Medication safety
Service Excellence
Patient satisfaction
Open access for ambulatory services
"Everyone at Metro Health is completely committed to patient quality and safety standards, and not just in the quality assurance department: It's everyone here." Cindy Allen-Fedor, VP of Outcomes Mgmt.
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