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Metro Health

My Chart

Mobile App FAQ's

What is the MyChart Mobile App?
The Metro Health MyChart mobile app offers instant access to your electronic medical record from your iPhone®, iPad© or Andriod® phone. It offers convenience access to the most popular features of the full online version of MyChart, including receiving test results and viewing your health history, as well as conveniences like emailing your doctor, renewing prescriptions, and viewing upcoming and past appointment details. Learn more.

How do I get it?
To use the Metro Health MyChart mobile app, you must first have a MyChart account. If you do not already have a MyChart account, please ask to sign up at your next visit to your Metro Health physician office. Learn more. To download the MyChart mobile app go to the App Store application on your device. Alternatively, you can access the App Store on a desktop or laptop computer, download the app, and install it when the mobile device is synched.

How much does the MyChart app cost?
The app is free. To get it, you need an iPhone, iPad or Android phone. Go to the App Store application on your device. Alternatively, you can access the App Store on a desktop or laptop computer, download the app, and install it when the mobile device is synched.

How do I get a MyChart account, username and password?
You can sign up for a Metro Health MyChart account at your local participating Metro Health physician office. Simply ask to sign up and you will be issued a MyChart activation code during your office visit. This code will enable you to login and create your own user ID and password.

Is it secure?
Yes, security is a crucial component to the Metro Health MyChart mobile apps. These apps utilize the same top-level security that is used for other sensitive data transferred via the Internet. Learn more.

Why doesn’t the link in the ‘New Test Results Message’ work?
Clicking on “New Test Result Message” link will display a pop-up indicating that the link is not available in the app (only the web site). This is a known issue currently being addressed by the software developer. Please go to “Test Results” to view this information.

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