Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

  • Create an Account or Sign In

    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • CarePayment Program

    Interest-free Financing

    Metro Health’s CarePayment program helps ease concerns about how to cover the ever-increasing number of out-of-pocket medical expenses. The extended-term, interest-free financing program is available for anyone who needs extra time to pay his or her hospital bills or bills for doctor visits at our neighborhood outpatient centers.

    CarePayment provides an option to traditional payment methods of cash, check or credit card and helps you create a plan that better suits your budget.

    CarePayment Benefits

    • Zero percent fixed-interest rate for the life of the account
    • Ability to pay your balance over a 25-month period
    • Low minimum monthly payments: 4 percent of your highest balance or $25, whichever is greater
    • Consolidation of multiple balances into one monthly payment

    CarePayment Process

    There’s no approval or application process. The CarePayment program is available to all patients 18 years of age and older with a valid social security number, regardless of employment or credit history.

    Once your balance is set up on the CarePayment program, you can make your monthly payments directly to CarePayment via mail, phone or online at no charge. You’ll receive a special CarePayment card and can add additional charges to your account as long as you are current with your monthly payments.

  • For information on the CarePayment program call a Patient Representative at (616) 252-7110 or (800) 968-0051.

    Quality & Pricing

    Metro Health is committed to offering high-quality care at competitive prices. Click here to learn more about our quality and see average prices for various services.