Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map

We’re here to help

If you have a medical question for your physician, please contact his/her office directly. If you think you are having a medical emergency, please contact your physician or go to Metro Health Emergency.

Do you have a comment or need more information? Please let us know how we can help you. Select the type of request you have from the list provided and complete the information below.

Please include your contact information so we can respond to your request quickly.

If you have a question or inquiry about the care you received, or wish to report a patient issue that yourself or a family member may have experienced at Metro Health, please contact Patient Relations.

More ways to contact us:

Metro Health Hospital

5900 Byron Center Ave
Wyoming, MI 49519

Hospital Operator

(616) 252-7200

Billing Customer Service Department

(616) 252-7110
See Frequently Asked Billing Questions

Human Resources

(616) 252-7112

Information Desk/Hospital Lobby

(616) 252-7000


(616) 252-7151

Media Relations

(616) 252-5033

Medical Records

(616) 252-7010
Find how to obtain your medical records here

Metro Health Hospital Foundation

(616) 252-5000
Make a Gift Today!

Patient Relations

(616) 252-7563

Find how to file a complaint or grievance with the State of Michigan or our accreditation agency.

Security/Lost and Found

(616) 252-7330