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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

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    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

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  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

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  • Metro Health is known for being a leader in technology and sustainability, being a great place to work, for our exceptional leadership in health care and more. Some of our recent awards and achievements are listed below. For awards on the quality of care we provide, view our Clinical Awards.

    West Michigan’s 101 Best & Brightest Companies to Work For – Sponsored by the Michigan Business and Professional Association, this award recognizes companies that have excelled in key areas such as communications, community initiatives, compensation and benefits, diversity, employee development and work-life balance. 2011, 2012, 2013, 2014, 2015, 2018 & 2019.

    National Best & Brightest Companies to Work For – Metro Health was selected for this list by the National Association for Business Resources after excelling in key areas that include compensation and benefits, employee education and development, diversity and inclusion, communication and shared vision, community initiatives and strategic company performance. 2013, 2014 & 2018.

    Health Care’s Most Wired™ Hospitals – Awarded for results in the annual “Health Care’s Most Wired Survey,” conducted by Hospitals & Health Networks. This award recognizes the hospital’s progress with information technology. Metro Health has earned this award in 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 & 2018.

    50 Greenest Hospitals in America – Metro Health was named one of only seven hospitals in Michigan to receive the recognition for sustainability initiatives by Becker’s Healthcare Review. 2013 & 2018.

    Women’s Choice Awards – Metro Health Hospital was recognized for exceptional care and treatment of patients and honored as One of America’s Best Hospitals for: Patient Experience, Emergency Care, Obstetrics and Orthopedics. 2016

    CIO 100 Award Metro Health was recognized as an organization that exemplifies the highest level of operational and strategic excellence in information technology due to a high performing and very secure virtual desktop that allows users to log in with their own security credentials to quickly and reliably access applications and patient data. 2015.

    Battle of the Buildings This awards program is sponsored by the U.S. Green Building Council as a way to recognize the “greenest” buildings that have worked to reduce their energy consumption. Metro Health took first place in the medical category of the competition. 2015.

    Circle of Excellence – Metro Health was recognized by Practice Greenhealth in the categories of Waste, Chemicals and Environmentally Preferable Purchasing. Metro Health was one of 10 hospitals in each category to show outstanding performance in those areas. 2014 & 2015.

    Environmental Leadership Circle – Awarded to Metro Health Hospital by Practice Greenhealth for a sixth consecutive year. The award recognizes health care facilities that exemplify environmental excellence and are setting the highest standards for environment practices in health care. 2009, 2010, 2011, 2012, 2013, 2014 & 2015.

    Michigan’s Best and Brightest in Wellness – Received from Wellco and the Michigan Business and Professional Association. The award honors organizations that recognize and celebrate quality and excellence in health and wellness. 2014. 

    101 Best and Brightest Sustainable Companies – Presented by the Michigan Business and Professional Association, this award acknowledges companies from all industries that are focused on being more sustainable, improving the lives of employees and committed to local and global environments. 2012, 2013 & 2014.

    AHA Health Care Leadership Award – Metro Health Executive Vice President Dr. William Cunningham received this prestigious award from the Michigan Health & Hospital Association (MHA). The award honors outstanding individuals who have provided exceptional leadership to health care organizations and to the health and well-being of their communities. 2013.

  • 2013 VMWare Innovation Award: Transforming IT by Defying Convention – Metro Health received this award for being an early adopter and innovator with the use of virtualization in both the Data Center and Workstation delivery in the health care setting. Virtualization allows our clinicians faster, remote access to the clinical systems they depend on to provide rapid and effective patient care. 2013.

    Michigan’s Clean Corporate Citizens (C3) – The C3 program recognizes organizations with demonstrated strong environmental performance and a commitment to continual environment improvement. 2013.

    Marketing & Advertising Awards – Metro Health received marketing and design awards for its recent brand advertising campaign, “Your Health. Our Passion.” The campaign received a bronze award for “Total Ad Campaign with TV,” and merit awards for “Newspaper series” and “Special video” from Healthcare Marketing Report, and the gold award for “Billboard design” and silver award for emergency room billboards from the Aster Awards. The campaign, which included print, outdoor, television and radio, was part of a re-branding effort to position Metro Health providers as passionate about the care they provide patients. 2013.

    Top 20 Most Beautiful Hospitals – Metro Health Hospital was selected to this elite list of hospitals in a survey conducted nationwide by Soliant Health. 2010, 2011 & 2013.

    MHA Health Care Leadership Award – Metro Health President and CEO Mike Faas was one of three Michigan health care executives to receive this prestigious award from the Michigan Health & Hospital Association (MHA). 2012.

    Ludwig Community Benefit Award – Metro Health Hospital’s Metro Care program received this award from the Michigan Health & Hospital Association (MHA). The award recognizes member organizations that have aided their community in extraordinary ways and demonstrated community benefit by improving the health and well-being of their communities through health care, economic or social initiatives. 2012.

    Elite Award for the Work-Life Balance – This award, which is a category of the 101 Best & Brightest Companies to Work For, honors companies that recognize their employees’ needs to balance work with family and other demands, while ensuring flexibility in procedures and policies. 2011.