Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Obtain Medical Records

    Access to Your Medical Record

    Release of Information from Metro Health, Wyoming, MI

    As a patient of Metro Health, you have the right to obtain your medical records.

    Confidentiality of Care

    Your medical record will be treated as confidential by all hospital, medical and office staff members. No one may obtain a copy of your record without written consent with the exception of those required by law, transfer of care or third party payor/insurance contract.

    How to Submit Requests and Receive Record Copies

    To request a copy of your medical records, download, print and complete the Metro Health Authorization Form.

    Mail or fax your request to Health Information Management (Medical Records Department). Medical records will be sent by mail and are not available for in-person pick up at this time. Health Information Management office is currently closed due to the increased risk of COVID-19. In the event of a medical emergency, records will be faxed directly to a physician or medical facility.

    Your medical record is also available through MyChart for FREE. Click here to learn more, login or sign up.

    Please note that while most requests can be filled within 14 days of receipt of a release, some requests may require additional time to process.

    If you desire someone else to pick up your medical records, please indicate this on the Authorization Form. A valid authorization MUST contain the following information or the request will be denied:

    • Patient’s full name and date of birth (list any other names the patient may have had)
    • Specific information being requested (e.g. type of report/information) and dates of service
    • Purpose for which the information may be disclosed (insurance, disability, personal use)
    • To whom the information is to be sent (name and address)
    • Specify authorization’s expiration date if desired (see authorization form above)
    • The patient’s signature or a patient’s legal representative’s signature Authorizations signed by a representative must include a copy of the guardianship papers power of attorney, or personal representative documents
    • Date of the signature



    There may be a fee for copies of your medical record. Please call the Medical Records Department for current fee information.

    Contact Information For Requesting Copies of Medical Records

    Metro Health
    Health Information Management
    System Services & Learning Center
    1980 Metro Court
    Wyoming, MI 49519-0916

    Phone #: (616) 252-7010
    Fax #: (616) 252-6965

    Due to the increased risk of COVID-19, the Health Information Management office is closed temporarily for in-person requests.

    Click here for a map to our location at Metro Health Village in Wyoming.

    Medical Record Amendment Request

    You have a right to request an amendment to your medical record if you believe the information in your chart is incorrect or incomplete. The amendment would include the information that you believe is in error, and your corrections to that information.

    For Medical Information:

    You can fax, mail, or you can submit it in person at Metro Health Hospital’s Health Information Management (HIM) department (Medical Records).

    Demographic Changes:

    To change demographic information (name, date of birth, address, etc.) you do not need to use this form. You may request the change by sending us a written request by fax or mail to the address and number above.

    Click here for the Medical Record Amendment Request form.