Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Journey to Magnet Designation

    The Metro Health – University of Michigan Nursing department recently announced the start of its journey to Magnet.  Magnet is the highest and most prestigious credential a healthcare organization can achieve for nursing excellence and quality patient care.  The average healthcare organization requires approximately 4.25 years to achieve this designation, and roughly, only about 8% of healthcare organizations worldwide are Magnet designated.

    Benefits of Magnet:

    • Lower morbidity and mortality
    • Decreased length of stay
    • Substantial improvement in nurse-sensitive indicators
    • Increased nurse satisfaction and retention
    • Increased patient satisfaction
    • Considerable reduction in costs

    These realities occur as a result of:

    • Higher education requirements
    • Certification in the field of specialty requirements
    • Strong emphasis in research
    • Implementation of evidence-based care
    • Preventative focus with a large emphasis in the ambulatory setting
    • Immense shift from doing things a certain way “Because we’ve always done it this way” to “Research supports this practice and this is why we do it”

    Magnet places a large focus on every facet of nursing as well as all levels of nursing.  Our journey toward Magnet designation will build upon the strengths of nursing and enhance the great care we provide to our patients every day.

    If you have questions or would like to be involved in the Journey to Magnet Designation, please contact:

    Crystal Gaylord MHA, MSN, RN
    Manager of Nursing Administration & Magnet Program Director

    Learn more about Magnet through the American Nursing Credentialing Center.