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  • Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

  • Surgical Stay

    Excellence in Surgery

    Everything in Metro Health’s surgery department is designed to improve your  experience: the Dan and Eunice Pfeiffer Surgery Center that offers a comfortable waiting area and private consultation rooms for loved ones to talk to doctors, our prep and recovery area designed to provide patient privacy, our large surgical suites and our multidisciplinary surgery teams.

    Best Practices

    Behind the scenes, that same attention to detail is central to how our clinicians provide their services and why they’ve been recognized with numerous surgical quality awards.

    Metro Health participates in the Michigan Hospital Association (MHA) Keystone Surgery Collaborative. The collaborative focuses on eliminating surgical-site infections, preventing defects in care, eliminating mislabeled specimens and improving the safety and teamwork climate. The Keystone initiative includes face-to-face workshops and monthly conference calls with surgical teams and MHA Keystone Center leadership to share learning and measurement tools and other forms of communication. Through the Keystone Surgery project, clinicians are improving patient outcomes.

    Metro Health also participates in the Michigan Surgical Quality Collaborative (MSQC). MSQC is a collaborative of Michigan hospitals dedicated to overall surgical quality improvement, including better patient care and lower costs. Founded in 2005 under the sponsorship of Blue Cross Blue Shield of Michigan and Blue Care Network, it provides hospitals with practical approaches to better patient outcomes and lower costs.

    We also actively benchmark our results to other top hospitals to provide insight into how well we’re doing as an organization. Click here to learn more.

    State-of-the-Art, High-Quality Surgery

    In 2008, Metro Health added the daVinci Surgical System as a tool to improve surgical quality. The daVinci system is a state-of-the-art robotic platform that allows surgeons to perform complex and delicate procedures through very small incisions instead of through traditional incisions. This helps patients to recover more quickly and experience less discomfort.

    Metro Health Hospital is also proud to be the first hospital in Michigan to offer RenaissanceTM Guided Spine Surgery. Renaissance is a specially-designed surgical guidance system that enables surgeons to provide safer and more accurate minimally-invasive and open spine surgeries. It allows our surgeons to pinpoint the exact location on the spine – with accuracy levels far superior to traditional free-hand surgeries.

  • Metro Health has won several awards reflecting its quality in surgical procedures. These include:

    • Repeated Governor’s Awards for Improving Patient Safety and Quality of Care in the Hospital Setting in the category of Surgical Care Improvement Project
    • Surgical Performance Improvement Project (SPIP6) Commitment to Quality Award for efforts to improve the delivery of care by reducing surgical complications
    • Recognized by HealthGrades for excellence in spine surgery, orthopedic surgery and prostatectomy


    Metro Health offers competitive prices for our services. Our Community Benefit Discount is for patients with no health insurance. Our prices reflect the cost of a service with and without this discount.

    Please Note: These prices are for hospital services only and do not include fees from physicians, such as your surgeon, radiologist or anesthesiologist. The prices listed are average prices. Actual prices may vary based on the complexity of your service.

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