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  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map


Contact Metro Health

Contact Metro Health

Live Healthy

Live Healthy

The following links in the staff portal can be used to access various applications at Metro Health.

Remote Access

Quick Desktop Access
Immediate access to your Metro desktop, no client needed.

Allows the choice between quick access or a download of the full client for repeated access.

Metro View Remote Access Instructions


Epic HyperspaceAuthorized remote access to Metro Health’s EMR. Please login to your MetroView session then click on the Epic Hyperspace icon on your desktop.

Haiku & Canto

If you would like to download and configure the Epic Haiku or Canto mobile apps, please access this page from your mobile device.

EpicCare Link
EpicCare Link is a web-based application that is available to referring physician offices. It allows them access to a view-only version of our Epic application and helps them to follow the progress of care for patients within the Metro Health system. Therefore, improving the ability to coordinate ongoing care.

Philips iSite Picture and Communication System

iSite is an online tool that gives independent providers instant access to digital images and reports of imaging exams performed at any Metro Health location. iSite also allows providers to compare previous images to the most recent exam. With iSite, providers no longer need to wait for the patient to get the required images from the hospital and bring them to their appointment – saving time and improving patient care.

Nursing Students

Nursing Students
Epic workflow training for nursing students.

Compensation & Benefits / TASS

Employee Compensation & Benefits Portal
(Presently unavailable here due to upgrade underway. Will again be functional here by late Summer 2017. Please access this portal from the Metronet while at work.)

All Metro employees are able to view their time card clocking/calendar entries. For departments that use the Staff Scheduling function, employees are able to view their work schedule.

(64-bit Internet Explorer is not supported.)

Acceptable Use Policy

This is a Metro Health information system for authorized use only. Activity on this system is monitored and recorded. Unauthorized and inappropriate use will be reported to Metro Health Information Security and/or law enforcement.