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Amy Ivie Recognized as Best of Metro

Congratulations!
Amy Ivie
Best of Metro Winner

Amy Ivie has worked at Metro Health for 22 years. She works in the Intensive Care Unit, ICU as a Licensed Practical Nurse, LPN. She began her career at Metro Health as a Patient Care Tech on Tower 4, at the original Metropolitan Hospital. She has also worked as an LPN on the IV team, but has been in her current position in the ICU for the past 14 years.

Amy’s nomination highlights her ability to provide the Best Patient Experience: “Amy always provides excellent care to the patients and their families.” The nomination describes her as very compassionate, helpful and patient: “Amy is always willing to go the extra mile and do something extra for her patients, like wash and fix their hair.” The nomination goes on to describe a touching story of a patient who was concerned about going home without warm clothes. Amy bought him a sweatshirt and sweatpants so he wouldn’t have to worry about being warm when he was discharged. “That is providing the Best Patient Experience.”

Amy has also earned a reputation for providing the Best Employee Experience, which is key when she supports the RN staff. “When Amy is on, the RN staff knows that their patients will be cared for…and their call lights will be answered,” explains her nomination form. Amy is willing to work extra shifts because “her patients and coworkers are so important to her.” She even “bakes banana bread and shares produce from her garden!” The nomination describes these as ways that “she supports her fellow employees.” Amy’s kindness speaks volumes.

Amy’s approach to providing the best experiences is simple: “treat others as you want to be treated.” She believes that if we take the time to get to know someone “[we] can learn a lot from our patients and coworkers. That’s what makes coming into work fun, enjoyable and rewarding,” she explained. “Even on the not so good days.”

When asked about her favorite Metro Memory, Amy remembered the day she found a pair of shoes for a patient to take home because he did not have any for the cold weather. “I found a pair in the patient’s exact same size. When I got to the patient’s room to show him, his eyes lit up as if it were Christmas morning and he was receiving a brand new pair of shoes. That moment melted my heart.”

When asked what being named Best of Metro means to her, Amy said she was honored and grateful, “I believe this validates that we can make a difference, but that I couldn’t do it without my coworkers and the many others that I encounter everyday…that make Metro a great place to work.” We couldn’t have said it better ourselves, Amy.

Congratulations, Amy!
YOU are the BEST of Metro!

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joseph.weller@metrogr.org