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Weather Closings: January 12, 2017

The following classes have been cancelled for Thursday, January 12:

  • Beginners and Intermediate Yoga
  • Financial Wellness: Understand Your Credit Score and Save Money

 

Dr. Adam Kilkenney Recognized as Physician Best of Metro

Adam Kilkenney, DO
Primary Care Physician

Dr. Kilkenney is a Primary Care Physician at Metro health Hudsonville and has been with Metro for a little over four years. He received his DO degree from Michigan State University – College of Osteopathic Medicine in 2008 and he completed both his internship and residency at Metro Health Hospital.

In addition to his busy role treating patients at Metro Health Hudsonville, Dr. Kilkenney has been involved in a number of committees during his time with Metro. He served on the Physician IT Committee and is currently serving on the CIN Quality Committee.

When asked what the Best Patient Experience means to him, Dr. Kilkenney responded by saying, “[It] means treating patients, our staff and our colleagues as individual people, not just a number on a list, but also taking the entire system, both Metro and the larger community into account.”

Dr. Kilkenney’s nomination form describes how he goes above and beyond to provide the Best Patient Experience. “Dr. Kilkenney gives his time to make sure his patients are taken care of. He truly delivers compassionate care consistently – calling patients personally… or going to the main hospital after office hours to meet an admitted patient to discuss a difficult diagnosis.” The nomination also describes him as “a great listener… who balances what needs to be done and what the patient wishes to have done, always taking the patients perspective into consideration.”

Dr. Kilkenney has also been recognized as providing the Best Employee Experience. His nominator commented on his “easy-going personality” and described him as “very approachable and will take the time to sit down, listen and explain.”

When asked what being selected as Physician Best of Metro means to him, Dr. Kilkenney said “it’s an honor to know that even still relatively new in my career, what I am trying to do for my patients is recognized.”

When Dr. Kilkenney was asked about one of his favorite Metro Memories, he mentioned running the Metro Way 5k with his wife and kids and how much he appreciates the effort behind putting on an event that encourages healthy activity in our community.

Dr. Kilkenney and his wife, Catie, have been married for 12 years and have two children, Owen 6 and Molly 3. They enjoy spending time together as often as possible. They enjoy building with Legos and getting outdoors.

Congratulations Dr. Kilkenney!
You are the Physician Best of Metro

 

Amy Ivie Recognized as Best of Metro

Congratulations!
Amy Ivie
Best of Metro Winner

Amy Ivie has worked at Metro Health for 22 years. She works in the Intensive Care Unit, ICU as a Licensed Practical Nurse, LPN. She began her career at Metro Health as a Patient Care Tech on Tower 4, at the original Metropolitan Hospital. She has also worked as an LPN on the IV team, but has been in her current position in the ICU for the past 14 years.

Amy’s nomination highlights her ability to provide the Best Patient Experience: “Amy always provides excellent care to the patients and their families.” The nomination describes her as very compassionate, helpful and patient: “Amy is always willing to go the extra mile and do something extra for her patients, like wash and fix their hair.” The nomination goes on to describe a touching story of a patient who was concerned about going home without warm clothes. Amy bought him a sweatshirt and sweatpants so he wouldn’t have to worry about being warm when he was discharged. “That is providing the Best Patient Experience.”

Amy has also earned a reputation for providing the Best Employee Experience, which is key when she supports the RN staff. “When Amy is on, the RN staff knows that their patients will be cared for…and their call lights will be answered,” explains her nomination form. Amy is willing to work extra shifts because “her patients and coworkers are so important to her.” She even “bakes banana bread and shares produce from her garden!” The nomination describes these as ways that “she supports her fellow employees.” Amy’s kindness speaks volumes.

Amy’s approach to providing the best experiences is simple: “treat others as you want to be treated.” She believes that if we take the time to get to know someone “[we] can learn a lot from our patients and coworkers. That’s what makes coming into work fun, enjoyable and rewarding,” she explained. “Even on the not so good days.”

When asked about her favorite Metro Memory, Amy remembered the day she found a pair of shoes for a patient to take home because he did not have any for the cold weather. “I found a pair in the patient’s exact same size. When I got to the patient’s room to show him, his eyes lit up as if it were Christmas morning and he was receiving a brand new pair of shoes. That moment melted my heart.”

When asked what being named Best of Metro means to her, Amy said she was honored and grateful, “I believe this validates that we can make a difference, but that I couldn’t do it without my coworkers and the many others that I encounter everyday…that make Metro a great place to work.” We couldn’t have said it better ourselves, Amy.

Congratulations, Amy!
YOU are the BEST of Metro!

Metro Health, University of Michigan launch new affiliation for healthcare

tw-profileMetro Health and the University of Michigan have joined together to provide high-value, compassionate care to the west side of Michigan.

Today, Metro Health and the University of Michigan will embark on an affiliation that builds upon the strengths of the world-class U-M academic medical center and a very successful community-based health system. Together the two organizations will focus on bringing increased health care innovation to west Michigan and beyond.

Metro Health leaders expect the affiliation will allow them to continue to build on the organization’s culture, attention to high-quality, patient-centric care and expert care teams.

“This is a transformational day for health care in west Michigan,” said Michael Faas, president and chief executive officer of Metro Health. “Our affiliation with the University of Michigan will help ensure our patients and the people of west Michigan continue to have access to great quality care and choice when they consider their health care needs. U-M and Metro Health doctors will work alongside each other to provide the latest, most advanced and most innovative care to patients.”

U-M and Metro Health already have worked together since 2009 when U-M began providing radiation oncology at The Cancer Center at Metro Health Village. Since then, clinical relationships have developed in pediatric cardiology and pediatric endocrinology.

“Our ability to work together in other areas paved the way for this affiliation,” said Marschall Runge, M.D., Ph.D., executive vice president for medical affairs, dean of the U-M Medical School and CEO of the U-M Health System. “We are excited to further expand U-M services in west Michigan and to provide access to the highest quality care available to more Michigan residents. Working together, we will improve the health of our patients and our communities.”

The affiliation will enable Metro Health to further expand its research capabilities, primary care and specialty services, as well as use of complex medical technology.

Physicians, executives and community members from west Michigan will continue serving on Metro Health boards and committees, working closely with University of Michigan leaders.

“Truly, today marks the beginning of a new chapter in Metro Health’s history – one that builds on the incredible legacy which began in 1942 when 23 osteopathic physicians opened Grand Rapids Osteopathic Hospital,” Faas said. “I can think of no better way to honor our founders than to ensure Metro Health is able to grow and continue serving patients for years to come.”

About Metro Health: An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital — which provides a comprehensive suite of inpatient and outpatient healthcare services — Metro Health has a growing number of neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and a student health clinic on the campus of Grand Valley State University.

With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more.

Visit us at www.metrohealth.net, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

About University of Michigan Health System: At the University of Michigan Health System, we create the future of healthcare through the discovery of new knowledge for the benefit of patients and society; educate the next generation of physicians, nurses, health professionals and scientists; and serve the health needs of our citizens. We pursue excellence every day in our three hospitals, 40 outpatient locations and home care operations that handle more than 2.1 million outpatient visits a year.

Find out more at www.uofmhealth.org, follow us on Facebook, Twitter and Instagram.

Metro Health Earns 2016 Leapfrog Top Hospital Award

The Leapfrog Group announced today Metro Health has been named a Top Hospital for the first time. The recognition showcases Metro Health’s commitment to patient safety and quality.

“I’m proud of the high quality care our clinicians provide,” said Mike Faas, president and CEO of Metro Health. “This recognition as a teaching hospital validates the hard work and dedication of our entire team to our patients and community and demonstrates we are working to make health care better for future generations. We are pleased to be recognized with the other high performing hospitals in this small group.”

Metro Health received a Top Teaching Hospital distinction, and was one of only 115 Top Hospitals recognized across the country. The list includes:

  • 9 Top Children’s Hospitals
  • 56 Top General Hospitals
  • 21 Top Rural Hospitals
  • 29 Top Teaching Hospitals

The selection of Top Hospitals is based on the results of the 2016 Leapfrog Hospital Survey. Performance across many areas of hospital care is considered in establishing the qualifications for the award, including infection rates, maternity care, and a hospital’s ability to prevent medication errors. The rigorous standards are defined in each year’s Top Hospital Methodology.

“Being acknowledged as a Top Hospital is an incredible feat achieved by less than three percent of hospitals nationwide,” said Leah Binder, president and CEO of The Leapfrog Group. “With this honor, Metro Health has established its commitment to safer and higher quality care. Providing this level of care to patients in the greater Grand Rapids area and west Michigan requires motivation and drive from every team member. I congratulate the board, staff and clinicians, whose efforts made this honor possible.”

To see the full list of institutions honored as 2016 Top Hospitals, please visit www.leapfroggroup.org/tophospitals.

About The Leapfrog Group

Founded in 2000 by large employers and other purchasers, The Leapfrog Group is a national nonprofit organization driving a movement for giant leaps forward in the quality and safety of American health care. The flagship Leapfrog Hospital Survey collects and transparently reports hospital performance, empowering purchasers to find the highest-value care and giving consumers the lifesaving information they need to make informed decisions. The Leapfrog Hospital Safety Grade, Leapfrog’s other main initiative, assigns letter grades to hospitals based on their record of patient safety, helping consumers protect themselves and their families from errors, injuries, accidents, and infections.

About Metro Health

An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital, which provides a comprehensive suite of inpatient and outpatient healthcare services, Metro Health has a growing number of neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and student health clinics at Grand Valley State University and Aquinas College. With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. Many are members of the Metro Health Medical Group. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more. Visit us at www.metrohealth.net, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

Metro Health Heart & Vascular Holland Office Moves

Effective Friday, Nov. 4, Metro Health’s Heart and Vascular Holland office will have a new home.

The new office location, just around the corner from the previous site, signals the success of the practice which opened in Feb. 2014.

The new office is located at 904 S. Washington, Suite 120 in Holland and offer the practice room for future growth of services to meet patient needs.

Dr. Rony Gorges is the lead physician at the Heart and Vascular Holland practice.

Metro Heart & Vascular Holland offers cardiovascular appointments, as well as diagnostic testing for cardiovascular disease, including peripheral arterial disease, or PAD. PAD is a common circulatory problem in which narrowed arteries block the blood flow to arms and legs, causing numbness, leg pain, tissue damage and leading to amputation.

The hospital has developed a nationally recognized specialty in the treatment of PAD and amputation prevention, last year treating scores of patients from around Michigan, across the country and throughout the world. Led by Dr. Jihad Mustapha, Metro Heart & Vascular physicians utilize leading-edge technology to clear blockages and restore circulation in even the most challenging of cases.

“We are listening to our patients on the Lakeshore,” said Mike Faas, president and CEO of Metro Health. “They want to receive health services near their home. Deciding where to locate services is a patient-driven decision designed to make it easy and convenient to experience care.

“Having Heart and Vascular practices outside the hospital has also been a satisfier for patients. As word spreads about the successes our physicians have had in treating cardiovascular conditions, we have seen increasing demand for our services. Whenever possible, we want patients to have choice in where they are seen.”

Metro Health & Vascular provides a coordinated approach to the treatment of cardiovascular diseases, working with patients, coordinating care with their family physician and other specialists and educating family members.

Besides Holland, other satellite offices are located in Allegan, downtown Grand Rapids, Greenville and Sheridan.

For more information on Metro Heart & Vascular, visit https://metrohealth.net/medical-services/heart-vascular-services/.

About Metro Health
An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital, which provides a comprehensive suite of inpatient and outpatient healthcare services, Metro Health has a growing number neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and student health clinics at Grand Valley State University and Aquinas College. With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. Many are members of the Metro Health Medical Group. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more. Visit us www.metrohealth.net, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

Metro Health Earns “A” Grade for Patient Safety in Fall 2016 Leapfrog Hospital Safety Grade

New Leapfrog Hospital Safety Grades, which assign A, B, C, D and F letter grades to hospitals nationwide and provide a picture of patient safety, have been announced by The Leapfrog Group, a national patient safety watchdog. Metro Health was one of 844 hospitals to receive an “A”, ranking among the safest hospitals in the United States.

“Protecting patients from harm is the most important charge for any hospital,” said Leah Binder, president and CEO of The Leapfrog Group. “We recognize and appreciate ‘A’ hospitals’ vigilance and continued dedication to keeping their patients safe.”

Developed under the guidance of an Expert Panel, the Leapfrog Hospital Safety Grade uses 30 measures of publicly available hospital safety data to assign A, B, C, D and F grades to more than 2,600 U.S. hospitals twice per year. It is calculated by top patient safety experts, peer-reviewed, fully transparent and free to the public.

To see Metro Health’s full grade, and to access consumer-friendly patient tips for staying safe in the hospital, visit www.hospitalsafetygrade.org or follow The Leapfrog Hospital Safety Grade on Twitter or Facebook. Consumers can also download the free Leapfrog Hospital Safety Grade mobile app for Apple and Android devices.

About The Leapfrog Group
Founded in 2000 by large employers and other purchasers, The Leapfrog Group is a national nonprofit organization driving a movement for giant leaps forward in the quality and safety of American health care. The flagship Leapfrog Hospital Survey collects and transparently reports hospital performance, empowering purchasers to find the highest-value care and giving consumers the lifesaving information they need to make informed decisions. The Leapfrog Hospital Safety Grade, Leapfrog’s other main initiative, assigns letter grades to hospitals based on their record of patient safety, helping consumers protect themselves and their families from errors, injuries, accidents, and infections.

About Metro Health
An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital, which provides a comprehensive suite of inpatient and outpatient healthcare services, Metro Health has a growing number of neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and student health clinics at Grand Valley State University and Aquinas College. With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. Many are members of the Metro Health Medical Group. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more. Visit us at www.metrohealth.net, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

Mary Irvin Recognized as Best of Metro

Congratulations!
Mary Irvin
Best of Metro Winner

mary-irvin-bom_resizedMary Irvin has worked at Metro Health for 13 years. She is a Billing and Reimbursement Coordinator and an ICD-10 Trainer. She began her career at Metro as a Billing and Reimbursement Specialist and worked in Change Entry before moving to her current position several years ago.

Mary’s nomination highlights her ability to provide the Best Employee Experience: “Mary is an exceptional example of how an individual can positively impact an employee’s experience.” The nomination describes her as a team player and always willing to help Metro teammates in other departments: “Mary did an outstanding job of providing a welcoming face to the Professional Billing department. She was my go-to girl! She did not make me feel ignorant for asking questions…She was also willing to educate staff… [about] claims denials.”

Mary also has a deserved reputation for providing the Best Physician Experience, which was key during the transition from ICD-9 to ICD-10. Mary tackled the challenge of educating and supporting Metro’s physicians during the conversion from 13,000 diagnosis codes to more than 60,000. She “put together awesome training tools and… exhibited a style with physicians that had most asking ‘When is Mary coming back to help me with my coding?’” The fact that physicians continue to look forward to ongoing coding and documentation education sessions with Mary speaks volumes.

Mary’s approach to providing the best experiences is something she has carried with her since she began her career at Metro: “When I started at Metro I remember hearing that everyone is a customer. Not just our patients, but providers, co-workers and everyone we encountered. It is important to me to provide the best customer service to everyone I come in contact with.”

When asked about her favorite Metro Memory, Mary thought back on the ICD-10 transition: “I enjoyed working with our providers to prepare for the implementation of ICD-10. I learned a lot from them that helped me to become a better coder.”

When asked what being named Best of Metro meant to her, Mary summed it up simply: “Words cannot express how honored and grateful I feel.” We couldn’t have said it better ourselves, Mary.

Congratulations, Mary!
YOU are the BEST of Metro!

Metro Health Receives State Approval to Perform Elective PCI

Metro Health has received approval from the state of Michigan to perform Elective Percutaneous Coronary Intervention, or PCI, services in its cardiac catheterization laboratories at Metro Health Hospital.

Metro announced today that it has received approval from the Michigan Department of Health and Human Services to perform this life-saving service, restoring blood flow through heart vessels by using catheters with balloons and stents, without on-site Open Heart Surgery (OHS) services. The decision clears the way for Metro Health to expand services for its patients throughout West Michigan.

For more than a decade, Metro Health physicians have been performing the procedure on the most critical patients, those suffering a heart attack when they enter the hospital. Now, Metro Health will be able to offer this service to its patients who enter the hospital with chest pain or other conditions prompting diagnostic procedures which lead to elective, or scheduled non-emergent, PCI.

Previously, Metro Health patients requiring elective PCI had to be transferred to facilities that also offered back-up OHS services. A change in state regulations, prompted by quality data showing that PCI programs without OHS services in other states and Europe have quality indicators as high as those programs with OHS services and acceptance of the practice by the American College of Cardiology, made it possible for MDHHS to approve the Certificate of Need, or CON, request.

“Being able to offer elective PCI to our patients without transferring them to other institutions is a win for patient care and something patients have asked for,” said Paul Kovack, a cardiologist at Metro Heart and Vascular. “This decision will help us keep patients in their medical home and provides choice to patients. Additionally, it will cut down on unnecessary duplicate testing, costly ambulance transfers and delays in care, making care more timely and less costly.”

The MDHHS decision comes after a long effort to update Michigan PCI regulations to mirror those of other states and countries that have long allowed elective PCI without OHS backup.

“The CON process is valuable in holding down costs for Michigan residents, but it can be challenging to update regulations to reflect new medical research,” said Michael Faas, president and CEO of Metro Health. “It is a delicate balancing act to keep up with medical advances and hold down healthcare costs. We are pleased with this patient-driven decision and know that Metro Health patients will benefit from this update and our ability to provide the services they need, when they need them.”

PCI, also known as angioplasty, is a non-surgical procedure that uses a thin flexible tube, or catheter, to access blood vessels in the heart which are narrowed or blocked by plaque buildup, or atherosclerosis, and reopen them. The procedure is performed by an interventional cardiologist who gains access to blood vessels in the heart through the femoral artery in the groin or the radial artery in the wrist. A small balloon is then inflated to push away the plaque, thus opening the blood vessel for blood flow, and a stent can be placed to keep the plaque pushed to the walls of the blood vessel, thus maintaining the blood vessel open for blood flow.

According to the Centers for Disease Control and Prevention, heart disease is the leading cause of death in the United States, accounting for more than 600,000 deaths each year.

The PCI procedure lasts from 30 minutes to several hours and provides patients with a number of benefits:

  • Increased blood flow through the blocked artery
  • Decreased chest pain
  • Increased ability to be physically active

Metro Health Victorious in Year-Long Litigation Against Former Employee

Laura Staskiewicz, a former employee, has agreed to a $1 million judgment in favor of Metro Health Hospital. The Kent County Circuit Court approved this judgment against her.

In April 2015, Staskiewicz filed a lawsuit accusing Metro Health and President and CEO Michael Faas of illegal and unethical conduct in connection with the potential sale of Metro Health to an out-of-state for-profit company.

Metro Health defended itself and Faas aggressively, and Staskiewicz eventually gave up and voluntarily dismissed all of her allegations against the organization and Faas. Metro Health did not pay any money to Staskiewicz to give up her claims.

Metro Health countersued Staskiewicz for damages caused by her release of confidential and misleading information about the organization. Staskiewicz admitted her misconduct and agreed to the $1 million judgment against her in favor of Metro Health.

“I am pleased that the truth in these matters has been revealed,” said Faas. “We are focused on the future and growing Metro Health. Serving patients has always been and will always be our top priority.

I would like to thank our Board, leadership team and the many employees who invested a great deal of time and energy to defend Metro against these claims. Aggressively defending ourselves was not the easy thing to do, but it certainly was the right thing to do. Our reputation in the West Michigan community is critical to our mission of improving the health and well-being of our patients,” continued Faas.

The Staskiewicz judgment is the second seven-figure judgment awarded to Metro Health against former employees in the last several years. Both million dollar judgments awarded Metro Health damages incurred in defending itself from false claims.

“This is beyond a complete and total vindication, it’s also an indication of how we will defend the integrity of Metro from frivolous, vicious and unfounded attacks,” said Doyle Hayes, chairman of the Metro Health board of directors. “We cannot tolerate baseless claims that take away focus from our mission of improving the health of our community. Senseless attacks against the organization are attacks against the entire community.”

About Metro Health
An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital, which provides a comprehensive suite of inpatient and outpatient healthcare services, Metro Health has a growing number of neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and student health clinics at Grand Valley State University and Aquinas College. With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. Many are members of the Metro Health Medical Group. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more. Visit us at www.metrohealth.net, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

joseph.weller@metrogr.org