Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

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  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Preparing Your Child For The Hospital

    Preparing your child for the hospital is difficult, and it’s hard to know where to start. We’ve prepared this list to help you and your family get ready for your hospital visit.

    Preparing your INFANT (0-12 months)

    • Be prepared as a parent – parents who are prepared will be more relaxed around their children.
    • Bring familiar objects to the hospital with you (blankets, toys, bottle/sippy cup, pacifiers).
    • Write down any questions you have about the procedure or surgery experience.

    Preparing your TODDLER (1-3 years)

    • Talk about going to the hospital one day before the scheduled surgery date.
    • Use simple words your child can understand.
    • Read books about going to the hospital.
    • Write down any questions you have about the procedure or surgery experience.

    Preparing your PRESCHOOLER (3-5 years)

    • Talk about going to the hospital three days before the scheduled surgery date.
    • Explain that the hospital is a safe place where many kids see doctors and then go home.
    • Be honest.  Give simple answers to your child’s questions without too many details.
    • Tell your child that he or she did nothing to cause the surgery, but there is a problem (i.e. sore throat, ear ache, etc.), and you are going to the hospital to fix the problem.
    • Engage in pretend hospital play using a toy doctor’s kit and stuffed animal/doll.
    • Write down any questions you have about the procedure or surgery experience.

    Preparing your SCHOOL-AGE (5-12 years)

    • At this age your child is developing modesty and wants more privacy.  Please let us know how we can help in these situations.
    • Be honest with your child.  Never tell them it won’t hurt when it will.
    • If your doctor or nurse says it’s okay for your child to leave his or her room, bring your child to the playroom.   If he or she must stay in the room, a Child Life Specialist will be happy to find some activities for your child to do there.
    • A child’s worst fear is usually something they do not understand.  The Child Life Specialist can offer explanations and examples through play, books, and other activities that are best for your child’s age.
    • When your child has to have a needle poke, there are some things we can do to try to make it easier:

    o   When time permits, your child’s nurse will put a numbing cream on your child’s skin, which later may help him or her not feel as much of the needle poke.

  • o   Our special treatment room is a place where children can go for things they believe to be painful or scary.  Going to another place can help keep their bed and their room a more restful place.

    o   Speak with your nurse about all these options, and ask for your Child Life Specialist to be there with distraction and emotional support.


    Preparing your TEENAGER (12-18 years)

    • A Child Life Specialist can help your teen understand what’s happening by sharing written and/or visual materials related to the hospital visit.
    • Give your teenager privacy.  Usually a teen can provide his or her own personal care, but in some situations it may not be possible.  Providing choices is one way adolescents can have some control over their body and their hospital experience, in general.
    • Staying connected with friends is very important.  There can be opportunities for friends to visit.  Please speak with your nurse about specific details.  You may access a computer in the family lounge or a Child Life Specialist or other staff member can bring one into your room.
    • The Activity Room is available for all ages.  Whether it’s playing a video game, using the computer, playing cards or board games, or creative artwork and crafts, the room is a good place to start when looking for something to do.  If your teen stays in his/her room, a Child Life Specialist can provide similar activities there.
    • Encourage your teenager to write down questions he or she may have and engage in discussions with doctors and nurses.
    • Have your teenager pack items they wish to have along at the hospital (i.e. tooth brush, slippers, ipod/mp3 player, magazine/book, etc.).