Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

COVID-19: Symptoms, Risks and Ways to Protect Yourself.  Read More

  • Create an Account or Sign In

    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Childbirth Care Frequently Asked Questions

    Q: How do I set up a tour?

    A: Please call (616) 252-MOMS (6667) to schedule a tour of the Childbirth Center or register online at

    Q: Where do I go if I think I’m in labor, or if I think my water broke?

    A: Please come to the Emergency Room at Metro Health Hospital. From there you will be transferred to Triage in the Childbirth Center where you will be evaluated.

    Q: Do I need to have a pediatrician or family doctor chosen for my baby BEFORE I give birth?

    A: Yes! It is recommended that you select your baby’s doctor during your last trimester of pregnancy. You will need to inform us of the pediatrician or family doctor you have selected for your baby before being discharged from the hospital. Your baby will typically need to be seen by the doctor you have selected within 2-3 days after leaving the hospital. Click here to find a Metro Health provider.When you have found a provider you like, be sure to ask if they accept your medical insurance and if they are accepting new patients.

    Q: Can I have a midwife or doula?

    A: Doulas are welcome as a member of a patient’s support team and allowed as one of the 4 visitors/support people permitted in a patient’s room during labor. However, doulas are not offered nor provided by the hospital.

    Midwives do not have practicing privileges at the hospital and are not offered by Metro Health at this time.

    Q: What tools do you have to help with my labor?

    A: At Metro Health, we have several tools that can be helpful to assist with progressive, manageable labor. Here are some of the resources we offer:

    • Birthing ball (exercise ball that can be sat on or leaned on)
    • Peanut ball (similar to an exercise ball but shaped like a peanut. To be used by patient’s with or without an epidural while sitting or lying in bed, placed between the knees, to encourage labor progress)
    • Squat bar (every labor bed is equipped to attach a squat bar for use by patient’s with or without an epidural)
    • Floor mat (similar to a yoga mat, this soft, thick mat can be used for laboring on the floor, primarily on hands and knees)
    • Shower (a seat in the shower and removable shower head make this a great option to use hydrotherapy to help manage the pains of labor)
    • Wireless fetal monitors (these monitors, used to observe baby’s heart rate and mother’s contractions, are wireless and allow mom the freedom to move around the room, use position changes more freely, and even be in the shower since they are waterproof. This is a great option if continuous fetal monitoring is needed)
    • Medical & nursing staff trained in techniques & methods to promote successful vaginal birth

  • Q: Will I have to move to another floor after delivery?

    A: At Metro Health, all of our triage, childbirth, c-section suites, postpartum, and nursery services are conveniently located on the same floor in the Childbirth Center. Our nursing staff are cross trained to offer care for these services and often will follow a patient throughout her care in the Childbirth Center.

    Q: What are the visiting hours once I have given birth?

    A: Metro Health Hospital’s visiting hours are 8 am-8 pm

    Q: How many visitors/support people can be in my room while I’m in labor?

    A: Up to 4 people may be in your room while you’re in labor.

    Q: How many days will I be in the hospital after I give birth?

    A: Typically, a vaginal delivery will require a 2-day stay in the hospital after delivery. Deliveries by Cesarean Section (C-Section) typically require a 3-day stay in the hospital.

    Childbirth Class FAQs:

    Q: What if none of the classes fit my schedule?
    A: Please call the Perinatal Education Coordinator, Annie Jones, at (616) 252-7320 to discuss options.

    Q: When do I sign up for classes?
    A: During your fourth or fifth month of pregnancy is ideal, but if you’re further along that’s okay too.

    Q: Does my insurance cover classes?
    A: Many insurance companies will cover Childbirth Class, Breastfeeding Class, and Newborn Care Class. Check with your insurance provider. They may ask for a diagnostic or procedure code:

    • Childbirth Class (S 9442) or (V 221)
    • Breastfeeding Class (S 9443)
    • Newborn Care (Parenting) Class (S 9444)

    Q: How do I sign up for a class?
    A: To register online visit or call (616) 252-MOMS (6667).

    Q: What if I have questions about classes that are not answered here?
    A: Feel free to call the Perinatal Education Office at (616) 252-7226 or the coordinator, Annie Jones, at (616) 252-7320.