Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • What is Triage?

    Triage is a system of sorting that is based on giving treatment first to the patients who need it most.

    When you are brought into Metro Health Emergency, a skilled triage nurse will conduct a brief exam. Based on this assessment, the nurse will decide what immediate steps should be taken.

    Ensuring you are treated based on your clinical urgency is our priority. Your triage nurse will assign you to the best treatment area for your condition. As a result, you may not be taken to a treatment area in the order of your arrival to Metro Health Emergency. You will, however, be seen as quickly as possible.

    If there are any changes in your condition or you have questions while in the waiting room, check with the triage nurse.