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  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • When should I go to the ER?

    It’s important that you use good judgment in deciding when to use emergency medical services.

    Learn the signs of serious illness and trust your instincts. If you are alarmed by unusually severe symptoms, seek immediate care. When possible, call your primary care physician and describe your symptoms. Your physician can tell you whether emergency treatment is necessary. In case of an emergency, dial 9-1-1.

    For urgent problems that don’t require emergency care, Metro Health physician offices offer same-day sick appointments.

    Here are some general guidelines to help you decide if a trip to the ER is necessary:

      • Loss of consciousness
      • Signs of heart attack that last two minutes or more. These include: pressure, fullness, squeezing or pain in the center of the chest; tightness, burning, or aching under the breastbone; chest pain with lightheadedness
      • Signs of a stroke, including: sudden weakness or numbness of the face, arm, or leg on one side of the body; sudden dimness or loss of vision, particularly in one eye; loss of speech, or trouble talking or understanding speech; sudden, severe headaches with no known cause; unexplained dizziness, unsteadiness or sudden falls, especially when accompanied by any other stroke symptoms
      • Broken bones and fractures
      • Severe shortness of breath
      • Bleeding that does not stop after 10 minutes of direct pressure
      • Sudden, severe pain
      • Poisoning – Note: If possible, call your local poison control center first (Grand Rapids Poison Control Center – 800-222-1222) and ask for immediate home treatment advice. Certain poisons should be vomited as soon as possible while others should be diluted with water as soon as possible. Such preliminary home treatment could save your life
      • A severe or worsening reaction to an insect bite or sting, or to a medication, especially if breathing is difficult
      • A major injury, such as a head trauma
      • Unexplained stupor, drowsiness, or disorientation
      • Coughing up or vomiting blood
      • Severe or persistent vomiting
      • Suicidal or homicidal feelings
  • What if I’m in pain?

    For certain minor injuries or pain, the ER triage nurse may give you some pain medication (ASA, Tylenol, or Motrin) and/or apply ice to the injured area. For more serious pain, a doctor will need to see you before a stronger medication can be given.

  • Grand Rapids Poison Control Center - (800) 222-1222

    Metro Health Emergency
    5900 Byron Center Ave. SW
    Wyoming, MI 49519

    P (616) 252-7123

    Contact Us