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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Comments from Participants

    • “Great experience, very professional. The staff is very knowledgeable and friendly. Focus on wellness is much appreciated and is beneficial to the company.”
    • “This exceeds the experience I have at other routine doctor visits, you guys do great work, thanks.”
    • “I rely heavily on this program for my health monitoring.”
    • “Thought everything was great. Good communication throughout the process, efficient schedule, great bedside manners of the health professionals.”
    • “Nice summary and explanation of opportunities to continue to improve my health and nutrition.”
    • “Very professional, outstanding care.”
    • “Appreciate the consistent concierge feel to the program, no waiting etc… makes it easy and fast. I also appreciate having the same doctor every year.”
    • “First experience was very positive.”
    • “This is a wonderful program. Metro does a great job.”
    • “I used to dread my annual physicals, now it’s something I actually look forward to. Thank you!”
    • “Really appreciate the time taken to explain everything and treat me with care. Thanks!”
    • “Great benefit to have these annual reviews!”
    • “Great to have a consistent annual recording of health, this provides trending for some goals.”
    • “It was very positive and comfortable; the team made me feel relaxed.”
    • “As always, very good experiences with very professional staff.”
    • “I appreciate the timeliness of the process/program, there is no waiting!”
    • “Very convenient, professional, and friendly.”
    • “Very thorough. I received good feedback for healthy living.”
    • “I like being offered the opportunity to follow-up with questions later, if necessary.”
    • “The program is well done! Thank you!”
    • “All staff encountered were friendly and helpful. Good overall experience.”

    Responses taken from the 2012-2013 exit surveys

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