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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

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    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Awards & Achievements

    Metro Health is known for being a leader in technology and sustainability, being a great place to work, for our exceptional leadership in health care and more. Some of our recent awards and achievements are listed below. For awards on the quality of care we provide, view our Clinical Awards.

    Environmental Leadership Circle

    Awarded to Metro Health Hospital by Practice Greenhealth for a sixth consecutive year. The award recognizes healthcare facilities that exemplify environmental excellence and are setting the highest standards for environment practices in healthcare. Metro Health Hospital is one of only 25 hospitals nationwide to receive the award in 2014. 2009, 2010, 2011, 2012, 2013 & 2014.

    Circle of Excellence in the Waste Category

    This new Practice Greenhealth award recognizes Metro Health’s performance in recycling and waste management. 2014.

    West Michigan’s 101 Best & Brightest Companies to Work For

    Sponsored by the Michigan Business and Professional Association, this award recognizes companies that have exceled in key areas such as communications, community initiatives, compensation and benefits, diversity, employee development and work-life balance. 2011, 2012, 2013 & 2014.

    Health Care’s Most Wired™ Hospitals

    Awarded for results in the annual Health Care’s Most Wired Survey, conducted by Hospitals & Health Networks. This award recognizes the hospital’s progress with information technology. 2011, 2010, 2012, 2013 & 2014.

    101 Best and Brightest Sustainable Companies

    Presented by the Michigan Business and Professional Association, this award acknowledges companies from all industries that are focused on being more sustainable, improving the lives of employees and committed to local and global environments. 2012, 2013 & 2014.

    National Best & Brightest Companies to Work For

    Metro Health was selected for this list by the National Association for Business Resources after excelling in key areas that include compensation and benefits, employee education and development, diversity and inclusion, communication and shared vision, community initiatives and strategic company performance. 2013.

    MHA Health Care Leadership Award

    Metro Health executive vice president Dr. William Cunningham received this prestigious award from the Michigan Health & Hospital Association (MHA). The award honors outstanding individuals who have provided exceptional leadership to health care organizations and to the health and well-being of their communities. 2013.

    2013 VMWare Innovation Award: Transforming IT by Defying Convention

    Metro received this award for being an early adopter and innovator with the use of virtualization in both the Data Center and Workstation delivery in the healthcare setting. Virtualization allows our clinicians faster, remote access to the clinical systems they depend on to provide rapid and effective patient care. 2013.

  • Michigan’s Best and Brightest in Wellness

    Received from Wellco and the Michigan Business and Professional Association. The award honors organizations that recognize and celebrate quality and excellence in health and wellness. 2014.

    Michigan’s Clean Corporate Citizens (C3)

    The C3 program recognizes organizations with demonstrated strong environmental performance and a commitment to continual environment improvement. 2013.

    50 Greenest Hospitals in America

    Metro Health was named one of only seven hospitals in Michigan to receive the recognition for sustainability initiatives by Becker’s Healthcare Review. 2013.

    Top 20 Most Beautiful Hospitals

    Metro Health Hospital was selected to this elite list of hospitals in a survey conducted nationwide by Soliant Health. 2010, 2011 & 2013.

    Marketing & Advertising Awards

    Metro Health received marketing and design awards for its brand advertising campaign, “Your Health. Our Passion.” The campaign received a bronze award for “Total Ad Campaign with TV” and merit awards for “Newspaper series” and “Special video” from Healthcare Marketing Report; and the gold award for “Billboard design” and silver award for emergency room billboards from the Aster Awards. The campaign, which included print, outdoor, television, and radio, was part of a re-branding effort to position Metro Health providers as passionate about the care they provide patients. 2013.

    MHA Health Care Leadership Award

    Metro Health President and CEO Mike Faas was one of three Michigan health care executives to receive this prestigious award from the Michigan Health & Hospital Association (MHA).

    Ludwig Community Benefit Award

    Metro Health Hospital’s Metro Care program received this award from the Michigan Health & Hospital Association (MHA). The award recognizes member organizations that have aided their community in extraordinary ways and demonstrated community benefit by improving the health and well-being of their communities through health care, economic, or social initiatives. 2012.

    Elite Award for the Work-Life Balance

    This award, which is a category of the “101 Best & Brightest Companies to Work For,” honors companies that recognize their employees’ needs to balance work with family and other demands, while ensuring flexibility in procedures and policies. 2011.