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    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Clinical Awards

    HealthStream Awards of Excellence

    Recognized with two awards: HCAHPS Overall Inpatient Experience and CG-GAHS Overall Rating – Ophthalmology (Metro Health Ophthalmology – Douglas Doyle, D.O.) 2014.

    Michigan Peer Review Organization (MPRO) Governor’s Awards

    Metro Health received two awards for outstanding achievement in reducing health care-associated infections in the acute care hospital setting and for outstanding inpatient clinical achievement in the acute care hospital setting. 2014.

    Performance, Excellence, Achievement, and Knowledge (PEAK) Award

    Metro Health received this award from VHA for sustained excellent performance in the Patient Experience category. In 2014, Metro Health was the only Michigan hospital to receive this award. 2010, 2011, 2012, 2013 & 2014.

    American Heart Association Mission Lifeline® Silver Plus Recognition

    Recognizes care of patients with heart attacks resulting from complete blockages of at least one main coronary artery, also referred to as STEMI or segment elevation myocardial infarction. Awarded to Metro Health for meeting 85% or greater composite score with no single measure below 75% on a variety of clinical measures.

    Silver Performance Achievement Award

    Received from the American College of Cardiology Foundations’ NCDR Action Registry “Get with the Guidelines” program. The award recognizes hospitals that have sustained performance measure score composites of 90% or better in the treatment of acute myocardial infarction for four consecutive quarters. 2011, 2012, 2013 & 2014.

    Healthcare Facilities Accreditation Program (HFAP)

    Re-accredited for three years. June 2014.

    Excellence in Patient Care Award

    Recognized by The Studer Group for receiving results with an “Overall Rating of 9 or 10” on the HCAHPS patient survey. 2014.

    Patient-Centered Medical Home Designation

    Blue Cross Blue Shield recognized the following Metro Health physician practices in 2014 (one-year recognition):
    Metro Health Alger Heights
    Cedar Springs
    Comstock Park
    Internal Medicine
    Southwest- East, West & Pediatrics

    Patient-Centered Medical Home Designation

    National Committee for Quality Assurance, or NCQA, recognized the following Metro Health physician practices in 2014 (three-year recognition):
    Cedar Springs
    Comstock Park
    Internal Medicine
    Southwest- East, West, Pediatrics & Internal Medicine

    HIMSS Level Six for Ambulatory & Hospital

    Metro Health has been cleared as a stage six organization. 11% of organizations out of 5,000 surveyed can claim that distinction. For Ambulatory, 6% out of 20,000 organizations are at this stage. Being one of the higher staged organizations proves Metro’s accomplishments at the implementation and use of EMRs. 2013.

  • Excellence in Patient Care Award

    Named “Most Achieved” for work in the Discharge Information composite ratings on the HCAHPS patient survey in the value-based purchasing category from The Studer Group. 2012, 2013.

    Women’s Choice Award

    Metro Health Hospital received this award from Women’s Certified for being one of “America’s Best Hospitals for Patient Experience.” Criteria included quality physician communications, responsiveness of nurses and support staff, cleanliness, and trust referrals from other women. 2013.

    Leadership Award for Clinical Excellence

    Metro Health was recognized by VHA for sustained excellent performance in the Clinical Excellence category. 2013.

    #1 for Percent Compliance of ED CPOE Orders

    Metro Health was recognized by Epic as the number one organization among all Epic customers for percent compliance of the use of computerized order entry within the emergency department; the compliance was over 98%. The higher the compliance, the more likely the computerized order entry has helped drive safety and quality. 2013.

    Consumer Reports

    Metro Health was recognized with a top grade for surgery from Consumer Reports. See the September 2013 issue.

    American Heart Association Mission Lifeline®

    Metro Health received Bronze Recognition for at least 90 days of 85% or higher composite adherence to all STEMI Receiving Center Performance Achievement indications and 75% or higher compliance on all STEMI Receiving Center quality measures to improve the quality care of STEMI patients. 2013.

    Chest Pain Center Accreditation

    Received from the Society of Chest Pain Centers. 2012, 2013.

    Lab Accreditation

    Metro Health Hospital Main Laboratory accredited by the College of American Pathologists or CAP. 2013.

    Primary Stroke Certification

    Received from the Healthcare Facilities Accreditation Program. 2012, 2013.

    “A” Hospital Safety Score

    The Hospital Safety Score was calculated under the guidance of The Leapfrog Group’s Blue Ribbon Expert Panel using publicly available data on patient injuries, medical and medication errors, and infections. U.S. hospitals were assigned an A, B, C, D, or F for their safety. 2012.

    ASGE Certificate of Recognition of Quality in Endoscopy

    Awarded by the American Society for Gastrointestinal Endoscopy. Metro Health Outpatient Endoscopy was recognized as a unit that promotes quality in endoscopy through the ASGE Endoscopy Unit Recognition Program (EURP). 2010.