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  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Safety Features of Metro Health Hospital

    To decrease the potential for infection/contamination

    • Hand washing sinks in every
      room as well as hand sanitizers placed throughout the facility
    • Having all private rooms
      reduces contact with other patients and their germs
    • Decontamination rooms that
      allow for stream-lined handling of infectious/contaminated patients
    • Outpatient departments located
      closest to the entrance decrease the amount of unnecessary traffic
      through inpatient areas
    • On stage – off stage concept
      significantly decreases cross traffic among patients, staff, supplies,
      and the public

    To provide overall improved safety

    • State-of-the-art access
      control system, fire alarm system, and infant security system that communicate
      to a central command center

    To reduce the potential for falls

    • Handrails in many hallways and
      other areas
    • Heated sidewalks at main
      public entrances
    • Floor patterning in patient
      rooms designed to minimize contrasts for visually impaired and elderly

    To promote standardization of care to all patients

    • All rooms designed the same –
      equipment in same location, etc.
    • Standardization of nurse call
      system throughout the hospital

    To promote safe patient handling

    • Over-the-bed lift devices in
      several rooms
    • Use of tile instead of
      carpeting to reduce push/pull effort when transporting patients
  • To decrease time in responding to patient needs

    • Use of Vocera communication

    To promote the health and well-being of patients, staff, visitors, others

    • Non-smoking campus
    • Increased indoor air quality
      through low-emitting materials and increased ventilation rates

    To promote patient-centered care

    • Family/visitor accommodations
      encourage the presence of a patient advocate – family takes an active role in care process

    To promote ease of access

    • Adjacency to M-6 expressway
      increases access to patients
    • Outpatient departments located
      closest to the entrance decreases the amount of unnecessary traffic
      through inpatient areas