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COVID-19: Symptoms, Risks and Ways to Protect Yourself.  Read More

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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Steps to Reduce Your Risk of Infection

    Metro Health takes every step to make sure that you’re safe while being cared for, but we advise you take an active role in your care by taking these steps to reduce your risk of a hospital infection.

    If you don’t see the person treating you wash their hands, ask!

    This is the single most important way to protect yourself in the hospital. All caregivers should clean their hands before treating you. Alcohol-based hand cleaners are more effective at re-moving most bacteria than soap and water. Do not hesitate to ask a caregiver if they have used the hand sanitizer or washed their hands. This is even important when staff is wearing gloves. Gloves more often protect staff than patients.

    Before your doctor uses a stethoscope, ask that the surface be wiped down.

    The American Medical Association recommends that stethoscopes routinely be cleaned for each patient. The same precautions should be taken for many other pieces of equipment too.

     Ask visitors to clean their hands and avoid sitting on your bed.

    To reduce the amount of germs, if guests are visiting, please ask that they avoid touching you and sitting on your bed.

    Beginning one week before surgery, shower frequently with chlorhexidine soap.

    Various brands, like Dial, can be found at drug stores. This will remove any dangerous bacteria you may be carrying on your own skin.

  • Get tested for staphylococcus aureus at least one week before you come into the hospital.

    This test is simple and quick but can help doctors determine if you should be given an antibiotic to keep you and other patients safe during your stay.

    Do not shave the surgical site.

    Razors can reate small nicks in the skin, through which bacteria can enter. If hair must be removed before surgery, leave that to the hospital staff how can properly remove the hair.