Open/close main nav Menu Menu MYMETRO Collapse + - ER/URGENT CARE
  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map

Metro Health Earns Midas+ Platinum Quality Award for Patient Care

Metro Health Hospital has earned a Midas+ Platinum Quality Award, which recognizes top performances of health care facilities nationwide based on patient feedback.

The Midas+ Platinum Quality Awards recognize industry leadership and hospital excellence, and are based on achievement and data-driven performance. Each year Midas+ Solutions, a Xerox company, asks customers to complete a quality scorecard; hospitals that rank in the top 5 percent are honored with a Midas+ Platinum Quality Award. The scorecard includes data on utilization efficiency and outcomes, including in such areas as length of stay, mortality, average daily census, readmissions and more.

“What makes a distinction such as this all the more fulfilling is that the data is based on the feedback of our patients, who are signaling to us that they are satisfied with the care they are receiving at Metro Health,” said Mike Faas, president and CEO of Metro Health. “While we don’t do this work for awards and recognition, this is nonetheless a great honor. We appreciate the loyalty of the West Michigan community and continually strive to provide the best patient experience.”

This data on patient care and clinical outcomes help providers such as Metro Health understand how they’re doing, particularly in comparison to other hospitals.

“Data-driven performance analytics are essential to helping healthcare providers improve the health of patients while driving operational efficiency,” said Clayton Nicholas, senior vice president and general manager of Midas+ Solutions, a Xerox company. “The Midas+ Platinum Quality Award recognizes hospitals that excel at using data in a meaningful way to improve clinical and financial outcomes.”

The awards were announced during a recent symposium in Arizona.


Social Media

Media Relations

Contact Media Relations
(616) 252-5033

Related Content