Open/close main nav Menu Menu MYMETRO Collapse + - ER/URGENT CARE
  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map

Metro Health Hospital Wins Studer Group’s Prestigious Excellence in Patient Care Award

Metro Health Hospital has been chosen to receive an Excellence in Patient Care award for exemplary results from the Studer Group®.

Metro will receive the award – which will be presented at the 12th annual What’s Right in Health Care® conference next month – for receiving results with an “Overall Rating of 9 or 10” on the Hospital Consumer Assessment of Healthcare Providers and Systems patient survey.

“We are pleased our patients rated us so highly to allow us to receive this Studer award,” said Mike Faas, president and CEO of Metro Health. “The award acknowledges Metro’s commitment to excellent patient care. Our goal is to always provide top-quality healthcare for our patients in a manner that makes them feel confident, comfortable and well cared for.”

HCAHPS is a national standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given acute care hospital. The 27-question survey was created in 2002 by the combined efforts of The Centers for Medicare and Medicaid Services CMS and the Agency for Healthcare Research and Quality. Scores are publicly posted four times a year at

The What’s Right in Health Care conference will take place Aug. 7-8 in Chicago.

About Studer Group®

A recipient of the 2010 Malcolm Baldrige National Quality Award, Studer Group is an outcomes-based healthcare performance improvement firm that works with healthcare organizations in the United States, Canada, and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial results. Working together, we help to get the foundation right so organizations can build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time. To learn more about Studer Group, visit


Social Media

Media Relations

Contact Media Relations
(616) 252-5033

Related Content