Open/close main nav Menu Menu MYCHART Collapse + - ER/URGENT CARE

  • Create an Account or Sign In

    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Technology

    New Solutions for Safety and Efficiency

    Metro Health Hospital has enhanced safety features, a highly sophisticated computer network, and designs that improve efficiency and patient care.

    One of the key technological advances at Metro Health Hospital is our state-of-the-art information technology system – the most advanced of any healthcare system in our region. At the center of this is MetroConnect, our electronic medical record (EMR) system. MetroConnect is a powerful tool that provides greater access to information for both patients and physicians. Metro Health care providers now have instant, secure access to medical records and real-time test results. That means you can e-mail your doctor, schedule appointments, renew prescriptions and more – all from the convenience of your own computer.

    Other Innovative Features

    • Operating room system that enables staff to quickly and easily route X-ray images onto 40-inch screens
    • Spacious surgical suites equipped with a boom system to keep medical equipment off the floor which enables better positioning and use of space
    • Video cameras in operating rooms to record procedures for educational purposes
    • Wireless Internet access throughout the entire Metro Health Village
    • Hands-free wireless voice communication system provides instant two-way conversations through a special badge with no need to remember phone numbers
    • A Voice Over Internet Protocol system (VoiP) uses phones to communicate over the same digital network as the computers and allows for the integration of voice mail and e-mail


    • Advanced nurse call system improves patient-staff communication and allows nurses to monitor critical medical equipment, such as ventilators
    • 37-inch flat-screen monitors in patient rooms for viewing a multitude of information and entertainment
    • State-of-the-art security systems throughout hospital and in the Spartan Stores Family Childbirth Center
    • All new medical imaging and patient monitoring equipment, including methods to quickly share digital images throughout the Metro Health system.