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Metro Health Receives Four 2016 Women’s Choice Awards®

Metro Health Hospital has been recognized for its exceptional care and treatment of patients with four awards from The Women’s Choice Awards.

The recognition includes the following honors:

  • One of America’s 100 Best Hospitals for Patient Experience as judged by scores derived by the Centers for Medicare and Medicaid Services, or CMS, in the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, database on questions of patient’s willingness to recommend, doctor and nurse communications, staff help, pain management, cleanliness and explanation of medications.
  • One of America’s Best Hospitals for Emergency Care as judged by Emergency Department, or ED, performance measures reported by CMS for average time before outpatients with chest pain or possible heart attack receive an ECG, average time spent in the ED before being admitted, average time in the ED before being seen by a healthcare professional, percentage of patients who came to the ED with stroke symptoms who received brain scan results within 45 minutes of arrival and more.
  • One of America’s Best Hospitals for Obstetrics as judged by data reported in HCAHPS surveys and additional consideration for ranking above the national average for patient safety, low rates of early elective deliveries and more.
  • One of America’s Best Hospitals for Orthopedics as judged by services offered, results from HCAHPS surveys for patient recommendations and post-operative recovery instructions and rates of surgical complications and infections.

Women’s Choice Awards are unique in that they focus on evidence-based measures of issues that matter most to women. Scores are generated using data hospitals participating with CMS report through their HCAHPS surveys.

“Women are the Chief Medical Officer for the household, making upwards of 90 percent of all healthcare decisions. Considering she bears the responsibility of making these incredibly important decisions, the Women’s Choice Award offers a trusted solution by identifying the hospitals that have proven superior patient experience. Finally, a source that shares her values and priorities is available,” said Delia Passi, CEO and founder of the Women’s Choice Award.

The list of award winners, including Metro Health Hospital, represents hospitals that create an extraordinary patient experience for women and their families by providing exceptional care.

“We are pleased to be rated among the nation’s top performing hospitals in these four important categories,” said Mike Faas, president and CEO of Metro Health. “We want to create an environment where every member of the family is welcome and can receive the highest quality care and experience. Knowing that family decision makers recognize our efforts helps us know we are meeting the needs of our community.”

For more information on the 2016 America’s Best Hospitals and the Women’s Choice Awards, please visit

About Metro Health
An award-winning leader in community healthcare, Metro Health serves more than 250,000 patients annually from across West Michigan – and beyond. In addition to its 208-bed hospital, which provides a comprehensive suite of inpatient and outpatient healthcare services, Metro Health has a growing number of neighborhood outpatient centers and offices throughout West Michigan, as well as a community clinic for the underserved and student health clinics at Grand Valley State University and Aquinas College. With more than 500 physicians on staff, Metro Health provides a growing number of specialty health services, including cancer treatment, heart and vascular, neurology, pulmonology and others. Many are members of the Metro Health Medical Group. The hospital is committed to promoting health and wellness through the work of the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs and more. Visit us at, follow us on Twitter @MetroHealthGr and like us on Facebook/MetroHealth.

About The Women’s Choice Award®
The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award was recently honored as #1088 on the INC 5000 List of America’s Fastest-Growing Private Companies in 2015, as well as selected from more than 500 nominees for Florida Companies to Watch in 2015, a statewide program managed by GrowFL which celebrates the Florida’s top second stage companies. Visit to learn more.


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