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Metro Health Receives Governor’s Awards for Quality, Safety

Metro Health has received two awards from the Michigan Peer Review Organization’s 2014 Governor’s Award of Excellence.

Metro Health received awards for outstanding achievement in reducing health care-associated infections in the acute care hospital setting and for outstanding inpatient clinical achievement in the acute care hospital setting. These awards are presented to honor and acknowledge continual successful demonstrations of quality and efficiency in health care delivery to organizations that have achieved, maintained and continually improved in specific and rigorous milestones and for work Chris DeYoung, quality management coordinator, and her team have achieved in venous thromboembolism, or blood clot, prevention.

Metro was judged according to four clinical topic areas that include acute myocardial infarction, heart failure, pneumonia and surgical care. In addition, Metro was rated in eight “patient experiences of care” measures that included:

  • Nurse communication
  • Doctor communication
  • Hospital staff responsiveness
  • Pain management
  • Medicine communication
  • Hospital cleanliness and quietness
  • Discharge information
  • Overall hospital rating

In addition, the acute care hospital was required to meet additional overall criteria including the submission of a process advancement plan.

“This award demonstrates Michigan’s deep commitment to providing high quality, safe and efficient health care,” said Gov. Rick Snyder. “By using proven, evidence-based practices, these organizations are making sure individuals get the right care at the right time.”

The Governor’s Award of Excellence was developed in 2003. The 2014 award is based upon results from 2012-2014 in areas that measure

  • Reductions in health care associated infections
  • Reductions in health care acquired conditions in nursing homes
  • Reductions in adverse drug events
  • Integrating care for populations and communities through improving care transitions and coordination
  • Improving preventive care and early diagnosis through immunizations and screening
  • Improving clinical quality measures associated with improving cardiac health
  • Improving clinical quality measures among acute care and critical access hospitals
  • Reducing disparities of care in cardiac health

“It is a tremendous privilege for our organization to be recognized by the governor for the quality care we provide,” said Michael Faas, president and CEO of Metro Health. “We are pleased to have received this key honor again, and are thankful for the hard work, dedication and skill of all of our primary care providers. Their efforts are truly deserving of the Governor’s Award of Excellence.”

About MPRO

MPRO is an independent nonprofit and a national leader in health care quality improvement and medical review. MPRO serves as the federally designated Quality Improvement Organization for Michigan under contract with the U.S. Centers for Medicare & Medicaid Services. MPRO also provides consultative services, medical and utilization review, data analysis and health information technology education and technical assistance to federal agencies, state Medicaid and public health agencies, health care facilities, private health plans and other third party payers. For more information, visit


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