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    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

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  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

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Metro Health Receives Patient Satisfaction Awards from HealthStream®

Metro Health Hospital has received an Excellence Through Insight award in three categories from HealthStream® Research for its commitment to excellence in patient care.

Metro Health was recognized for Overall Emergency Department Satisfaction, Overall Outpatient Satisfaction and Overall Inpatient Satisfaction for medium-sized hospitals, as well as most improved overall outpatient satisfaction. Additionally, three units were recognized for their overall satisfaction score: Inpatient – Med-Surg, Outpatient – Lab and Outpatient Radiology/Imaging. Metro Health was chosen for receiving the highest ratings in the above categories, as well as exceeding industry standards.

Out of more than 1,100 healthcare facilities in the HealthStream Research database, fewer than 4 percent received awards. With seven awards, Metro Health was recognized more times than any other facility.

“We applaud Metro Health’s high-level commitment to excellence in healthcare,” said J. Edward Peterson, president of HealthStream Research, the research business group of HealthStream, Inc. “We are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”


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