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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

  • Emergency Cross
    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Metro-Health University of Michigan Health is committed to providing satisfactory and quality patient care. Your feedback, good or bad, is one of many ways we can monitor and improve our performance. You may file a grievance without fear of discrimination or retaliation. To relay any compliments or discuss any concerns, you may request to speak with the management of the hospital department or office you are receiving care from. If you have a concern or compliment regarding your care, please reach out to any of the following:

    Metro Health Patient Relations:
    Phone: 616-252-7563

    To contact the Bureau of Community and Health Systems (BCHS):
    Department of Licensing & Regulatory Affairs
    Bureau of Community and Health Systems – Health Facility Complaints
    611 W. Ottawa Street – Central Office
    P.O. Box 30664
    Lansing, MI 48909

    Phone: 800-882-6006
    Fax: 517-335-7167

    Michigan Long Term Care Ombudsman Program (advocates for residents in nursing homes, adult foster care homes, and homes for the aged) – Call 866-485-9393 or email

    To contact the American Osteopathic Association:
    American Osteopathic Association
    Healthcare Facilities Accreditation Program (HFAP)
    142 E Ontario Street
    Chicago, IL 60611

    Phone: 312-202-82587

    To contact the Michigan Department of Civil Rights:
    Grand Rapids Office
    350 Ottawa Ave NE
    Grand Rapids, MI 49503

    Phone: 616-356-0380
    Fax: 616-356-0399