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A Place of Welcome and Healing

At Metro Health, we believe family members and visitors provide essential support and comfort to our patients. Our hospital facilities and services are designed with that circle of care in mind.

Visiting Hours

As a result of COVID-19, Metro Health has implemented restrictions on visitors. These restrictions are in place for the health and safety of our patients, staff and fellow visitors. Please reference our visitor policy here for the most up-to-date information.

In most cases, Metro Health Hospital welcomes visitors 24 hours a day, based on patient preference. Some restrictions are necessary for patient rest and recovery. In the Childbirth Center, only one person may spend the night. In the Intensive Care Unit, please check at the nurses’ station before visiting a patient.

Parking, Free Valet, and Shuttle Service

Parking for hospital patients and visitors is the visitor parking lot directly in front of the hospital; all parking aisles are numerically marked. Handicapped parking is reserved in marked spaces close to all entrances.

Free valet parking is available Monday through Friday from 7:30 a.m. – 6 p.m. at the Professional Building.

Main Hospital Entrance Valet Times:
Fridays: 6:00 a.m. – 8:00 p.m.
Saturdays: 6:00 a.m. – 6:00 p.m.
Sundays: 12:00 p.m. – 8:00 p.m.
Mondays: 6:00 a.m. – 7:00 p.m.

Shuttle service is available Monday through Friday from 8 a.m. – 4 p.m. The shuttle vehicle is marked and lighted and can be contacted by calling 616.252.7330.

When picking up a patient, we ask the driver to bring the vehicle to the entrance only when the patient is actually ready to depart. A staff member will escort the patient to the lobby and remain with the patient until the driver arrives.

Food and Beverages

  • Metro Café: Located on the first floor of the hospital, the café is open daily from 6:30 a.m. to 2 a.m. (Note that only credit and debit cards are accepted between 10 p.m. and 2 a.m.)
  • Tommy Brann’s Coffee Bar: Serving Starbucks coffee and snacks in the front lobby of the hospital, 7 a.m. to 2 p.m. Monday through Friday.
  • Vending machines: Available on levels 2, 4, 5 and 6, and in the Assisted Breathing Center and Emergency waiting room.

Gift Shop

Located in the Hospital Main Lobby and staffed by volunteers, the gift shop carries apparel, jewelry, cards, snacks, toiletries and more. Proceeds benefit the Metro Health Hospital Foundation.

Gift Shop hours:

Monday – 8 am – 6 pm
Tuesday, Wednesday & Thursday – 8 am – 5 pm
Friday – 9 am – 5 pm
Shop the online Gift Shop anytime here. Free shipping is now available when shipping to a Metro Health location!


The Peter C. & Pat Cook Chapel is outside of the Metro Café entrance near Subway. It is available at all hours to visitors and patients. It is intended as a quiet place for reflection and prayer for people of all faiths.

Family Conference Rooms

These private rooms, found on each floor, may be used for quiet or spiritual reflection as well as a space for families to meet with one another or with physicians to discuss the care of a patient. For directions to a conference room, ask a staff member.

Hospital grounds and other amenities

Metro Health Hospital is situated on an innovative health village, with gardens and walking paths, and surrounded by restaurants, services and hotels.