Confidentiality of care
Your medical record will be treated as confidential by all hospital, medical and office staff members. No one may obtain a copy of your record without written consent with the exception of those required by law, transfer of care or third-party payor/insurance contract.
How to submit requests and receive record copies
To request a copy of your medical records, download, print and complete the Metro Health Authorization Form. Incomplete forms will be denied.
Mail, fax or email your request to the Medical Records Department. In the event of a medical emergency, records will be faxed directly to a physician or medical facility.
Metro Health Health Information Management
System Services & Learning Center
1980 Metro Court
Wyoming, MI 49519-0916
Phone #: 616.252.7010
Fax #: (616) 252-6965
Note that your medical record is also available through MyChart for free, and you can submit a request at anytime.
Response time and fees
Although most requests can be filled within 14 days of receipt of a release, some requests may take up to 30 days to process. There may be a fee for some requests. Contact the Medical Records Department for current fee information.
Request an amendment to your record
You have a right to request an amendment to your medical record if you believe the information in your chart is incorrect or incomplete.
To change demographic information (name, date of birth, address, etc.) you do not need to use a form. You may request the change by sending us a written request by mail, fax or email to the address and number above.
To change medical information, download the form below and submit it by mail, fax or email to the Health Information Management department.