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    Emergency & Urgent Care

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    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

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  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

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  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

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  • Jan.Tom . Activity Cart

    In August 2018, the Patient/Family Advisory Council here at Metro Health created the Patient Activity Cart. Since then, Jan and Tom, PFAC Members, have been rolling through the halls of Metro Health offering fun and warmth to those we serve.

    We wanted to know what brought Jan to Metro Health and what she enjoys most about her time volunteering with the Activity Cart. Here’s what she had to say:

    Q: How long have you been volunteering at Metro Health? What made you choose Metro as a place to spend your time?

    A: I’ve been a member of the Patient/Family Advisory Council since May of 2018. Having been a patient and visitor a few times at Metro, I was given insight into the quality of both medical and personal care given by the doctors, nurses and caregivers here. This, in turn, led me to the idea that Metro would be a welcoming place where I would like to spend time as a volunteer in my retirement.

    Q: What makes the Activity Cart so special for patients?

    A: Oftentimes, though limited physically, patients would like something to do. With the Activity Cart we offer them crossword puzzles, Sudoku and word-find puzzle books, as well as pencils, playing cards, pictures to color with colored pencils, and small picture frames to design. The puzzle books are very popular by all, but many of the ladies love the artistry of coloring pictures. The patients are very appreciative of the cart and seem surprised that there is no charge. It also means a great deal to them that we are concerned about every aspect of their time spent at Metro.

    Q: What do you look forward to when coming into volunteer?

    A: While a big part of volunteering is being of service and help to the patients, I especially find a great deal of pleasure in meeting and talking with those patients who offer tidbits of their lives with me. Whether they are sad or happy ones, the beauty of the human spirit shines through and I feel privileged that they shared those times with me.

    Q: How can others get involved with the Activity Cart?

    A: If you are looking for a place to spend some time in volunteer service, or get involved with the Activity Cart, the Patient/Family Advisory Council is a great team of both staff and community members whose goal is to make a patient’s stay at Metro Health – University of Michigan Health a good one. You can find us online by clicking here.