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    Access your health information anytime and anywhere! With a secure MyChart online account, you can see your test results, refill prescriptions, email your provider, schedule appointments and more – all from your smartphone, tablet or computer.

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    Emergency & Urgent Care

    Is this an Emergency?

    In an emergency, seconds count. If you are alarmed by unusually severe symptoms, seek immediate care. Please call 911 if you feel your condition is life threatening. If a poison is involved, please call Grand Rapids Poison Control Center at (800) 222-1222.

    When to go to the Emergency Room When to go to Urgent Care
  • Hospital ER

    Emergency Room Hours:
    24 hours a day, 7 days a week

    • Directions to the ER



      (616) 252-7200

      ER map
  • Urgent Care

    Urgent Care Hours:
    Open 9 am - 9 pm, 7 days a week

    • Directions to Urgent Care

      4055 CASCADE RD SE


      (616) 252-4010

      Urgent Care map
  • Comprehensive Stroke Center

    Did you know that Metro Health Hospital is a nationally-recognized Comprehensive Stroke Center?

    Seal CompStroke - Comprehensive Stroke Center

    Metro Health believes everyone in West Michigan should have local access to world-class health care. This includes the most advanced treatment available for stroke, a leading cause of death and No. 1 cause of disability.

    That commitment to the highest expertise, quality assurance and technology has been recognized, with Metro Hospital’s certification as a Comprehensive Stroke Center by the Healthcare Facilities Accreditation Program (HFAP).

    Stroke care has long been a priority for Metro, which has maintained designation as a Primary Stroke Center since 2005. By earning comprehensive certification, Metro has the proven capabilities to rapidly treat acute stroke cases, on site and at any time, so patients do not experience any delay in treatment or increased risk during their care. This expands access for first responders to quickly deliver stroke patients to the closest available comprehensive stroke center. It also makes Metro an optional destination for hospitals that lack this capability.

    Earning the certification involved reviewing Metro against national standards for expertise, procedures and outcomes across multiple departments and disciplines, starting from the 911 call and continuing to the Emergency Department, security, imaging, nursing, the pharmacy, neurology, aftercare, rehabilitation, patient education and support groups.

    The efforts extend beyond the walls of the hospital. Metro invests time in educating EMS first-responders on the best procedures for assessing patients and communicating key information to the Emergency Department. Public information and outreach campaigns communicate the risk factors of stroke, and F.A.S.T. techniques to recognize the symptoms of stroke. And a monthly support group helps survivors and their caregivers cope with the aftermath of stroke.

    Still, the work does not end with the certification. The Metro team is continually looking for improvement. Treatment times and outcomes are tracked, performance data is under constant review, and results are benchmarked against national standards.

    About HFAP:
    HFAP is a nationally recognized not-for-profit accreditation organization with deeming authority from the Centers for Medicare and Medicaid Services. Originally created in 1945, HFAP is the original healthcare accrediting body in the United States. HFAP accreditation is recognized by the federal government, state governments, managed care organizations, and insurance companies.

    In 2015, the Accreditation Association for Hospitals/Health Systems
    (AAHHS), acquired and assumed management of HFAP’s range of accreditation and specialty certification programs. For more information about these programs, visit